The EM-Power Approach Our approach to working with any client is that we have to understand your measurable business needs and goals before we can truly help you to achieve specific results. Because of this we normally follow a four step process to ensure we have a positive "match" and can exceed your expectations. Step 1. Needs Assessment Step 2: Observation & Data Gathering Step 3: Delivery Step 4: Continuous Reinforcement   Interview key members of your team to ensure correct understanding of what you want to achieve from the engagement.   Provide a detailed proposal of the services and prices.   Observe your teams in action to gather relevant data.   Customize the services to your specific environment.   Deliver the services utilizing our small team of highly experienced consultants.   Review the results with you, to ensure your complete satisfaction.   Development of reinforcement tools such as checklists, case studies, role-plays, CD ROMs etc.   Individual and team coaching.