EM-Power

Biographies "Investment in people is now as critical as investment in new technology."

Education used to end when a person left school. Increasingly in the 1990's, the rate of technological change, combined with global competition, has created a need for lifelong education. "We have to incorporate employee training as a standard part of work if we're going to compete in the global economy."

Jerry Jasinowski, President, National Association of Manufacturers.

Susan Nash is an international expert in business applications of Type and Temperament focusing on improving team productivity and leadership effectiveness.

Author of "Turning Team Performance Inside Out" published by Davies Black, "Dating, Mating and Relating" and the new Teamwork from the Inside Out Field Book, she specializes in helping organizations achieve better business results by capitalizing on individual personality differences. EM-Power, Inc. is also a licensed certification provider for MBTI and Susan runs Master Classes for qualified MBTI professionals in the USA and Europe.

Susan Nash is owner of EM-Power a consulting firm which provides organizational development and training services to help businesses raise effectiveness through optimization of its people resources. EM-Power has been in business for over eight years and currently revenues exceed one million dollars working with a wide range of Fortune 500 organizations. Born in the United Kingdom, Susan Nash graduated from the University of Birmingham in England with a first class honors degree in business.

Susan Nash began her business career in the UK with Time Manager International, a European-based training company specializing in time management and customer service training. In her time with the organization (over seven years) the company grew from five people to 150 and from $250,000 to $20 million, and became Europe's largest training company. Her responsibilities there included establishing and managing the sales support group, being part of the Executive Management team, spearheading the organization's strategic marketing efforts, and finally acting as General Manager for the business unit on the West Coast of the US after moving to the West Coast in January 1987.

After Susan left TMI in 1990, Susan ran her own consulting business for three years before joining Williams-Sonoma as Director of Training. In this role, she was responsible for the roll out of retail sales training to over 5,000 store members, the development and implementation of a leadership curriculum based on psychological type, and customer service training to all 500 Call Center personnel. In addition, she was able to negotiate and acquire over $300,000 in state funding towards training and development efforts.

In October 1994, Susan established her own training business, EM-Power to continue to supply a wide range of training services, including extensive work with the Myers Briggs Type Indicator, to over 50 organizations and over 10,000 individuals throughout the USA and Europe. Susan combines practical business management experience with strong facilitation skills to help clients develop training-needs assessments, in-house training curriculum plans, and train-the-trainer programs.

Susan is also the author of "Starting and Running a Consultancy Business" (ISBN 1-85703-807-X: Fourteen pounds 99 pence), "Turning Team Performance Inside Out" published by Davies Black (1999 0-89106-136-3) , "Delivering Exceptional Service" (With Derek Nash: 2000 ISBN 1-85703-564-X: twelve pounds and 95 pence), Becoming a Consultant Australia (2000 ISBN - 1-876627-32-8), Delighting your Customers ( with Derek Nash 2001 ISBN 1-85703-596-8: Seven pound and ninety nine pence), "Dating, Mating and Relating" ( 2000 ISBN 1-85703-590-9: twelve pounds and 95 pence) and Teamwork from the Inside Out Fieldbook (2003 ISBN - 0-89106-172-X).

Courtney Bolin is the Principal of Behind the Bottom Line, a consulting firm which provides organizational development and training services for businesses looking to maximize the potential of their most valuable resource-people! The company provides workshops and consulting in a variety of areas including Customer Service, Team Building, Communication, Coaching, Performance Management, Cultural Awareness, Managing Transitions, Time Management, and Applications of the MBTI. All programs are customized to meet the client's specific business goals.

Courtney graduated from the University of California, Berkeley with Honors in Anthropology. Her career has included positions with Andersen Consulting (now Accenture) as a Change Management Consultant and Exodus Communications, as an Employee and Organizational Development Manager. At Exodus she was given the STAR Award for producing programs that had sustained and significant positive impact on the organization.

Courtney now combines her strong consulting and in-house background at Behind the Bottom Line to create a competitive performance advantage for her clients. Additionally, as a certified practitioner of the Myers-Briggs Type Indicator, she helps numerous organizations and individuals improve their teamwork and communication skills through emphasizing the innate talents of the individual. She has worked with clients including U S WEST, SGI, Cisco Systems, Loudcloud, Virulogic, and Cost Plus.

Courtney lives the San Diego area where she is active in the American Society of Training and Development and the International Society of Performance Improvement. She also values her work with non-profits teaching Professional Skills to advance the career opportunities of adults overcoming homelessness or substance abuse.

She is a contributor to two other books: Turning Team Performance Inside Out (Susan Nash, Davies-Black 1999 0-89106-136-3) and Dating, Mating, and Relating (Susan Nash, Pathways 2000 ISBN 1-85703-590-9: Ł12.95).

Judy Knight has been a Principal Consultant with The Oxford Group since 1994. The Oxford Group is an international consulting and training company, dedicated to helping clients achieve measurable improvements in the performance and quality of their businesses. As a consultant and trainer, Judy has worked with clients in a variety of industries, including banking, insurance, telecommunications, data communications, manufacturing, retail and government agencies. Her areas of expertise are in management and personal development, call center management and team-working, customer service, employee assessment and selection and executive coaching.

Prior to joining The Oxford Group, Judy was Director of Training for Network Equipment Technologies with global responsibility for product and sales training. Judy also has held senior management positions in sales and marketing within the computer industry.

Derek Nash has over 20 years experience in the Customer Service and Support fields with a focus on providing exceptional Customer Satisfaction in high tech support of computers, communication networks, software, applications support and Support Center services. In addition to Customer Services consulting Derek has in depth experience in process review and re-engineering to achieve ISO 9000 registration, and has been trained as an ISO auditor.

Derek's practical experience includes three years in the field as an IBM Customer Engineer, over thirteen years with Amdahl, an IBM Plug Compatible Mainframe supplier, where he held positions such as Field Specialist, Field Service Manager, Software Support Center Manager and World Wide Customer Service Center Manager. In these roles Derek supported many of the Fortune 100 and 500 companies in achieving their IT goals.

In addition Derek spent two years with Oracle Corporation as Director of their RDBMS Technical Support group supporting over 30,000 customers with 125 technical analysts. He also worked for Octel as Director of VIS Support Operations for three years. He has worked with his wife, Susan Nash in EM-Power Inc. for the past five years where he has facilitated many classes on Customer Service Excellence, Process Re-engineering and Time Management. He also holds a degree in Telecommunication Engineering from Oxford Polytechnic.

Tom Houston has over 25 years experience in Manufacturing and approximately 15 years in Operations Management from Fortune 200 companies to small privately held firms. Tom was Manufacturing Operations Manager for Harris Corporation, Dracon Division in Camarillo, CA. for 11 years. During his tenure with Harris Tom was responsible for all JIT\MRP II Implementations and training and was assigned corporate responsibilities to assist other Harris divisions in JIT, MRP II, and SPC. He has implemented JIT and MRP II in highly repetitive product environments as well as low volume, highly mixed production. In addition he participated in 2 remote call center implementations.

In 1989, Mr. Houston joined the MRP II consulting firm of Williams & Company to broaden their scope of implementation and training to include JIT and SPC. Tom was responsible for curriculum development, training, and scheduling for 1800 students in a distribution company in Commerce, CA. utilizing California's Employment Training Program

In 1991 Tom completed a two-year contract with Litton Industries Guidance and Control Systems Division in Grants Pass, OR. to guide their Just-In-Time and Total Quality Management efforts for that division (3 facilities). Mr. Houston also participated on a consultant basis to assist and design custom training programs in JIT, SPC and TQM for Technicolor in Camarillo, CA. and Wheelabrator Clean Air Systems in Moorpark, CA. Each assignment was a director level position. Tom also started his own internet design and consulting company with over 500 web sites produced and published since 1995.

Most recently he was Director of Operations for Intermedia Communications. Duties included P/L responsibility, manufacturing, distribution, engineering and repair of electronic telecommunications equipment. In addition he was responsible for 3 call center implementations and management.
Mr. Houston's education includes graduate programs at Pierce College, Woodland Hills, CA., in Industrial Engineering, California State University at Northridge in Business Management and graduation from the Professional Technical Institute of Ventura, CA. in Computer Science. He is certified by the Society of Manufacturing Engineers (SME), APICS (American Production and Inventory Control Society), State of California Employment Training Panel (ETP) and provides annual training programs in a Just-In-Time Certificate program at CSUN.